Salon Policies
Our policies
A chair held for you is a chair nobody else can use. These policies keep the schedule fair for every guest and for the team that takes care of you. When you book with us, you agree to them.
Updated September 2026-
Online booking & deposit
A valid card is required to book online. When you book, 20% of the service price is charged as a deposit, and it is applied to your service total on the day of your appointment. It is not an extra fee.
Payments are processed securely by Square, right on our website. We never see or store your card number.
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Rescheduling
To change your appointment, please call us at (239) 984-5084 at least 48 hours before. We move it at no cost and your deposit goes with you to the new date.
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Late arrivals
We can wait up to 15 minutes. If your appointment is at 6:00 pm, the latest we can start is 6:15 pm. After that, we may need to reschedule you so the next guest is not kept waiting.
Running late? Please let us know at least 1 hour before your appointment.
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No-shows & late cancellations
If you do not show up, or you cancel with less than 48 hours’ notice, the deposit is not refunded. It stays on your account as store credit, with no expiration date, for your next visit or for products.
Questions?
We are one call away
Call or text us, in English or Spanish. We answer fast.